Lost Returns, Inc. complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/
In compliance with the Privacy Shield Principles, Lost Returns, Inc. commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Lost Returns, Inc. at: firstname.lastname@example.org .
Lost Returns, Inc. has further committed to refer unresolved Privacy Shield complaints to https://www.jamsadr.com , an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of Jamsadr.com are provided at no cost to you.
Lost Returns, Inc. understands the importance of protecting the privacy of LostReturns.com users. The information collected is used to market and improve the services we and our subsidiaries offer, to improve the LostReturns.com Web-site content, and to contact you with updates to the Web site or for other marketing purposes.
Certain areas of LostReturns.com, including but not limited to Lost Returns Inventory Manager require registration or a password for access. Information obtained from registered users of these areas may also be used for Lost Returns marketing purposes, and cookies may be used in those and other areas, as is described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to Lost Returns Inventory Manager at LostReturns.com. In addition, visitors to LostReturns.com may choose to register for a LostReturns.com Login User ID and password to simplify access to some interactive features on LostReturns.com. Log file data and other information gathered from registered users of LostReturns.com are used to improve the LostReturns.com customer experience.
LostReturns.com Login currently provides users with access to Lost Returns Inventory Manager. Currently, other applications require separate registrations. In the future, Lost Returns may add other features to those accessed through LostReturns.com Login. (In such event, previously registered users will not be required to re-register.)
Please also see the Lost Returns Service Guide for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with Lost Returns services.
What information does Lost Returns capture about visitors to its Web site?
The LostReturns.com Web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to LostReturns.com), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.
Does Lost Returns ask for personal information?
Several areas of LostReturns.com ask for personal information. They include Online Account Registration, registration pages for Inventory Manager at Lost Returns and information used for the return of personal property to the property owner. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable Lost Returns Internet-based information and services, and to bill you for those services if you elect to use them.
How does Lost Returns use the information?
The information collected through this site helps us identify the type of Web-site content our customers value most. We use this information to market and improve the Web site and our services. We also use this information to send you e-mail notifications about updates to the Web site, and to contact you by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Lost Returns, Inc. and its subsidiaries (unless required by law); provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this site. Our practice is to require our suppliers to conduct such activities consistent with this policy and our requirements.
What is a cookie?
A cookie is a series of data characters that, when programmed into a Web site, is placed by the Web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the Web site to "recognize" you as a unique individual.
Can cookies be removed from my hard drive?
Yes, cookies can be removed from your hard drive. Also, depending on what type of Web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies.
Can my personal information be removed from Lost Returns?
Yes, personal information collected by Lost Returns can be removed from our system, provided the personal information is not required to be retained by any legal or governmental entity. In order to request to remove personal information, please use the contact details below.
How do I contact Lost Returns?
Lost Returns Inc.
Our postal address is:
127 West Fairbanks Ave
Winter Park, FL 32789
We can be reached via email at support@LostReturns.com or by telephone at 1-888-444-8980.